The Jackson Clinic

The Jackson Clinic, a large, high-volume multispecialty practice with locations across west Tennessee, began working with White Plume in 2017. Between 2017 and today, encounter volume increased by more than 15% to more than 30,000 encounters per month. During this time The Jackson Clinic improved their EPH by 71% up to 117 EPH. This productivity improvement allowed them to handle the 15% growth in encounter volume without adding staff and even savings 2.5 FTE. In short, their efficiency gains allowed them to decrease staff while greatly increasing the workload.

For most practices, there is an average of 10 purely administrative positions for every 1 doctor. As practices grow, their back office grows at an exponential rate to keep up with the workload. This is why it is remarkable that The Jackson Clinic was able to decrease back-office FTEs during a time of growth.

One of their biggest pain points prior to using White Plume was the cleanliness of the encounters submitted by their physicians. Jan Matthews, Director of The Jackson Clinic, wanted to prevent physician frustration. Doctors are not coders, and there is no way for them to keep up with the minutia of payor requirements and other coding rules. With White Plume, they can maintain physician productivity while automating many of the changes they need to make to the encounters.