Advanced Revenue Cycle Analytics: An Overview
A recent article by Dr. Jay Anders discusses his thoughts on how to reduce the hatred that doctors feel towards their computers. Physicians are spending too much time with their EHR, and not enough time with patients, and this is frustrating. We need to take steps in the right direction to decrease the frustration that doctors feel towards their computers.
Give the Physicians the voice they deserve
When EHRs were designed and implemented, no one asked the physicians what they needed. This is absurd considering they are the ones using the EHRs day in and day out. EMR software and the workflow decisions surrounding that software should be designed with the physicians’ needs in mind.
Reduce note bloat and make actionable data available
While all of the patient data is stored in one central place in the EHR, the poorly designed software makes it difficult to find actionable data for the point of care. Doctors are forced to click through many different tabs just to get the information they need, and by the time they have clicked through them all, they might have forgotten what was on the first tab. How does that make sense? If EHRs were designed with ease of use for the physician, they would have the needed data available on one screen for easy access.
Use third-party applications in the EMR
Many of the workflow workarounds that have been implemented in practices and hospitals today don’t actually save time. For example, using scribes in the room to allow the doctor to look away from the screen and focus on the patient is a good idea. However, in reality it doesn’t solve the problem. Patients may be more uncomfortable with another person in the room, which means that it doesn’t help the doctor-patient trust relationship. The doctor also still has to review the notes that the scribe took, which is an added step.
If EHR vendors open up their software to allow third-party applications, these applications may be able to solve the problems without adding extra steps. Added functionality from third-parties could be a direct solution. The goal is to reduce physician screen time, freeing them up to focus on patients.
Let’s give physicians their voice back, give them the data they need, and find a real solution to the problem of screen time in the exam room.