Advanced Revenue Cycle Analytics: An Overview


PwC released their annual report on the top issues facing healthcare in 2019. This year, they argue, the healthcare industry is finally starting to catch up to other industries when it comes to modernization. Healthcare is beginning to face similar challenges and opportunities that other industries face.

PwC had this to say about healthcare in the US in 2019:

“The US health industry is looking less like a special case, an asterisk in the US economy, and is beginning to behave like other industries.”

Like other fields, the consumer is finally the driving force behind healthcare. Below are 5 stats that show how the values of patients will continue to shape healthcare in 2019.

1.  78% of consumers are interested in having a menu of care options offered by multiple providers. Patients want the freedom to choose from a variety of care providers, whether those are local providers or virtual care from specialists across the country.

2.  78% who had a hospital stay in the last two years believe at least a few of their recent in-person interactions with providers could have occurred virtually. Patients want the convenience of virtual care whenever possible.


3.  54% would choose to receive hospital care at home if it cost less than the traditional option. These consumers value convenience and want care to come to them, rather than having to go out of their way to receive it.

4.  54% of consumers said that they would be somewhat or very likely to try an FDA-approved app or online tool for treatment of a medical condition. Consumers today use their phones or some form of technology for most aspects of their life, and they want healthcare to be accessible in the same way.

5.  47% would be comfortable receiving health services from a technology company such as Microsoft or Google. As these companies continue to disrupt the healthcare sector, their disruption is a welcome change for many consumers.


These statistics paint a clear picture of an approach to healthcare marked by convenience and options. In all other areas of their life, technology allows consumers these options, and in the future, patients are expecting healthcare to be the same. As consumer desires continue to shape the direction of healthcare, the very nature of patient care will be transformed.