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The White Plume Solution

White Plume’s Electronic Practice Acceleration Solution Suite (ePASS) provides you with extreme flexibility in effectively capturing medical charges and accelerating the process of getting these charges accurately refined and entered into your billing system with minimal change and disruption to your operation. 

ePASS Benefits

• Requires little in terms of real adjustment to your business operation
• Minimizes risk of turnover/loss of experienced coders and other employees
• Improves patient care through redeployment of FTEs onto patient-centered tasks
• Reduces charge entry and claim re-filing costs
• Automated entry increases accuracy through elimination of keying errors
• Provides better efficiency through high-speed scanning and fast tablet capture of information
• Tablet allows entry of charges without relying on patient to deliver forms to checkout
• Delivers improved practice control through the ability for physician to mark exactly what they mean and not rely on interpretation by charge entry clerks
• Enables edits to be applied consistently across all charges, regardless of provider, coder or clerk
• Standard edits can be suppressed if not applicable
• Custom edits:
  • Consider patient age and gender
  • Catch E/M inconsistencies and missed charges 
  • Allow uniform application of clinical rules added from insurance bulletins or EOB analysis
  • Allow review of encounters for custom general or carrier-specific rules
  • Enable encounters to be placed on hold until specific providers are approved to file to particular carriers
  • Alert user to non-compliant encounters
  • Alert user to review encounters and change provider or procedure, if appropriate
• Remain as a uniform rule set unaffected by employee turnover
• Automated E/M review drives up collection of missing charges
• Performs LCD, NCD, CCP and medical necessity edits prior to posting in PMIS
• Automation of charge entry enables coders to focus on research of new requirements, analysis of reimbursement practices, auditing and other higher priority tasks
• Automates Medicare requirements
• Provides electronic forms that can be designed to mirror existing encounter forms, contributing to a smoother adoption process.
• Delivers capability to compensate based on productivity and reimbursement
• Creates system feedback that provides physician training, reinforcing capture of all billable activity and becoming part of the routine
• Provides flexibility in delivering charges to the PMIS
• Scans, processes, and "keeps straight" as many distinct formats as could ever be reasonably needed
• Automatically detects and retains that the appointment provider is a mid-level (PA or NP), even though override enables encounter to be billed to the true billing provider
• Accepts as many diagnosis codes as needed for marking
• Intelligent form design drives more accurate marking by physicians
• Provides capability to set up "always-billed" code combinations together so that providers only need to mark a single bubble for both codes to be selected and appropriately ranked and linked
• Logic behind form bubbles follows insurance rules
• Supports use of generic codes, turning them into appropriate CPT codes for editing and back into generic codes prior to PMIS submission
• Provides ability to edit against generic or industry codes - procedures, diagnoses, modifiers
• Tablet-based forms enable follow-up edits and information addition
• Use of explosion codes inserted into the form logic cause an associated code to always be billed whenever the primary code is billed, freeing the user from having to remember each time
• Creative approaches guide form marking and conserve space on forms
• Provides ability to detect that a diagnosis, which would support the procedure if primary, is present but not primary
• Supports multiple providers, locations on an encounter and can split an encounter into multiple claims
• Contains tables that store parameters for driving automation of changes whenever predetermined conditions are met
• Provides full support of fee override
• Delivers integration of the discovery and correction of errors, so that each encounter leaves the system only after a thorough review
• Enables manipulation of units on the form, on the tablet, or within the editing screen
• Alerts users to illogical quantity/code combinations
• Allows entry of referring physician on the form, on the tablet, or within the editing screen
• Alerts user to absence of a referring physician when such is required
• Allows manual entry of information to alert edit user to review the note and take appropriate action
• Provides tablet-based forms in an application that is comfortably familiar to paper forms
• Allows for marriage of disparate systems with the added bonus of comprehensive code validation
• Provides capacity to scan more than 1200 forms per hour
• Offers “adoption smoothing” best practices necessary to ensure implementations go as expected
• Provides new codes delivered quarterly for rapid integration within the existing edits
• Provides availability of direct-to-physician training or a "train the trainer" approach for practices that prefer to handle their own physician instruction
• Combination of White Plume training and intelligent form design moves much of the decision-making process away from the administrative staff and out to the physicians
• Delivers strong and rapid return on investment